The Business Intelligence (BI) Two Tier Support Model
A large number of multinational companies have integrated an external partner to support their IT application systems from an offshore base. There are a number of elements that need to be in place to ensure that this is both efficient and successful within the organisation. The support operating model within every organisation is different. However the vast majority of cases usually fall into 2 and 3 tier support models. It is our belief that a 2 tier approach is more efficie
