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The Business Intelligence (BI) Two Tier Support Model

A large number of multinational companies have integrated an external partner to support their IT application systems from an offshore base. There are a number of elements that need to be in place to ensure that this is both efficient and successful within the organisation. The support operating model within every organisation is different. However the vast majority of cases usually fall into 2 and 3 tier support models. It is our belief that a 2 tier approach is more efficient. In order to best illustrate the reasons for this belief, it is first best to properly define and describe the 2 tier model. Level 1 and BI Functional Owners Level 1 sits within the Business Intelligence Competency Ce

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